Frequently Asked Questions

How does Sassy Sale work? How do I get the deal?
It’s simple! Subscribe to Sassy Sale and we’ll send you an email with our featured offer. Our selected merchants agree to offer customers a specific product or service at a greatly discounted rate (usually 50% or more)! If you like what you see, just click the “Buy Now” button. The website will prompt you to enter your credit card info and address. Now spread the word!

What is Sassy Sale?
Sassy Sale is your source for unbeatable offers on the best stuff for you and your family to do, see, eat, and buy right here in Hong Kong. (We’re talking deep discounts).

We are highly selective about what we offer you, opting for vendors who’ve been recommended by our network of Sassy Girls and Mamas, not just who give us the best bargain. Our partners range from spas and beauty products to bakeries, children’s classes and mummy boot camps.

What kind of stuff will you offer me?
Sassy Sale partners with some of Hong Kong’s top businesses to offer exclusive and cool as well as fun and family-friendly products and services, and great things for you to enjoy. Our team spends loads of time researching the best products and services loved by Sassy Girls and Mamas and others we know. We prefer products and services that we’ve tried ourselves – we do a lot of work to save you the time and (obviously!) money. Guilt-free shopping is what Sassy Sale is all about!

How do I redeem the offer?
Well, it depends. For most offers you’ll just print off the coupon we send you via email, bring it to the vendor and present it on checkout. For e-commerce offers from our online friends we’ll send you a special code that you use when you check out on their site. All redemption instructions are printed clearly, so not to worry!

If I don’t use the full value of my voucher may I use the remainder later?
No. Unless otherwise stated, you will need to use the entire gift certificate in one trip to the merchant.

How long is the deal good for?
It depends on the deal. Please read the specific deal description for any limitations. Unless otherwise stated, you will need to use the entire gift certificate in one trip to the merchant.

Is there a limit to the amount of people I can share with?
Definitely not! Sharing is caring and we make it easy to use email, Facebook, and Twitter to spread the word.

Is there any way to buy Past Deals?
Once a deal passes, you’ll have to wait until that vendor brings along another great bargain.

Can I combine my Sassy Sale voucher with other offers?
Nope, sorry! With rare exception, you may not combine our deals with others that may be happening with our vendors at a given time.

 

PAYMENT

What payment options do I have?
We accept all major credit cards and PayPal.

Is Sassy Sale safe?
Yes, completely! All transactions are processed via secure SSL technology and at no time is your information stored on a server or shared.

 

VOUCHERS

My dog ate my voucher. Now what?
No worries. You can print out another using the link we emailed you.

Can I combine the voucher with other coupons or discounts?
Not usually. But make sure to read through the deal page to find out specific limits and requirements.

 

REFUNDS

What if I wasn’t happy with my product or service?
Call the featured business and explain you were dissatisfied with your experience. Most companies will want to resolve your issue directly. If you’re still fuming (hey, we’ve been there), contact us directly and we will find a solution that meets your needs. The bottom line is, we want you to be 100% satisfied with our service and will do what we can to make things right.

What if my voucher expires?
First, contact the business, many companies recognize that good customer service is imperative and will want to work it out with you directly. They may extend the expiration date or allow you to apply what you paid toward a purchase.

If the business does not or cannot honor your request, contact us directly, and we will find a solution that meets your needs. The bottom line is, we want you to be 100% satisfied with our service and will do what we can to make things right.

What if the vendor closes down?
If anything happens that makes it impossible for you to redeem your voucher, we’ll make sure you get your money back.

 

BUSINESS OWNERS

I’d like to work with Sassy Sale – who should I talk to?
Sounds great! Click here for more on how to partner with Sassy Sale or contact us on deals@sassymediagroup.com.

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